Serrari Group

Nairobi, Kenya – In a move set to invigorate Kenya’s business landscape, CCI Global, a prominent international outsourcing firm, has unveiled plans for a state-of-the-art call centre facility in Tatu City, Kenya’s esteemed Special Economic Zone. This $50 million investment is anticipated to generate over 5,000 employment opportunities for Kenyan citizens.

The facility’s inauguration on May 10, 2024, officiated by Kenyan President William S. Ruto, marks a significant milestone in the country’s journey towards economic prosperity. As Kenya continues to solidify its position as a preferred destination for business process outsourcing (BPO) operations, CCI Global’s commitment underscores the sector’s potential for growth and development.

With roles ranging from call centre agents to managerial positions, the facility aims to bolster Kenya’s reputation as a global BPO hub. This strategic endeavor is complemented by CCI Global’s extensive track record of investments exceeding $2 billion across Africa, reflecting its dedication to fostering economic empowerment on the continent.

Rishi Jatania, CEO of CCI operations in Kenya, emphasized the transformative impact of the new facility on the country’s socio economic landscape. Leveraging advanced management practices, cutting-edge technology, and strategic partnerships, CCI Global aims to equip Kenyan BPO professionals with the skills and resources necessary to compete effectively in the global arena.

Furthermore, CCI Global’s collaboration with organizations like CareerBox Africa underscores its commitment to nurturing digital literacy and empowering marginalized youth, particularly women, in the BPO sector. The inclusion of women in the construction process, facilitated by Buildher, further exemplifies CCI Global’s dedication to fostering inclusivity and diversity.

In line with its sustainability initiatives, the facility is set to operate primarily on renewable energy, aligning with Kenya’s vision for a greener future. By prioritizing environmental responsibility alongside economic growth, CCI Global reaffirms its commitment to driving holistic progress in Kenya and beyond.

Photo source: Google

By: Montel Kamau

Serrari Financial Analyst

14th May, 2024

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