This Privacy Policy explains how Serrari Limited ("Serrari," "we," "us," or "our") collects, uses, discloses, and protects your personal data when you visit or use serrarigroup.com and its related pages, tools, and services (the "Site"). Serrari Limited is incorporated in Kenya under Registration No. PVT-V7U59RX, with its registered office at No. 3 Ridgeways Palms, Ridgeways Lane, P.O. Box 73188-00200, Nairobi, Kenya.
We handle personal data in accordance with the Kenya Data Protection Act 2019, the GDPR where applicable, the CCPA/CPRA, and the requirements of advertising and analytics providers we work with, including Google.
1. Who we are (Data Controller)
For the purposes of applicable data-protection law, the data controller is:
- Serrari Limited, trading as Serrari Group.
- Registration No.: PVT-V7U59RX, Private Limited Company, Kenya.
- Registered office: No. 3 Ridgeways Palms, Ridgeways Lane, P.O. Box 73188-00200, Nairobi, Kenya.
- Privacy contact: support@serrarigroup.com.
- Telephone: +254 713 600 713.
2. Information we collect
2.1 Information you provide to us
- Account registration: your name and email address.
- Newsletter sign-up: your email address.
- Contact and enquiry forms: your name, email, organisation, subject, and message.
- Payments: DPO Pay processes payment details. We do not collect or store full card or bank details.
2.2 Information we collect automatically
We and our service providers may collect technical and usage information through cookies and similar technologies.
- IP address and approximate location.
- Device type, operating system, browser type and settings.
- Referring URLs, pages viewed, links clicked, and timestamps.
- Session, usage, diagnostic, and security data.
3. How we use your information and legal bases
- To provide the Site, accounts, tools, and requested services.
- To send newsletters and manage marketing preferences where you consent.
- To respond to enquiries and provide customer support.
- To process payments through third-party payment providers.
- To measure Site performance and audience through analytics where you consent.
- To display advertising, including personalised advertising where you consent.
- To maintain security, prevent fraud, and comply with legal obligations.
4. Cookies and similar technologies
We use cookies and similar technologies to run the Site, remember preferences, measure performance, and deliver advertising where consent is required.
We use Cookiebot to obtain and record consent. Non-essential cookies are not set until you consent, and you can change or withdraw consent through the cookie settings link or your browser settings.
5. Advertising, Google AdSense and third-party ad partners
We display advertising on the Site to help fund free content and tools. Advertising is served by Google AdSense and, where applicable, other partners.
- Third-party vendors, including Google, use cookies to serve ads based on prior visits.
- Google advertising cookies enable Google and its partners to serve ads based on visits to this and other sites.
- You may opt out of personalised advertising through Google Ads Settings / My Ad Center.
- You may also use aboutads.info/choices or youronlinechoices.eu where applicable.
6. Analytics
We use Google Analytics 4 and Google Tag Manager to understand Site usage and improve content and services. Analytics cookies are only set where you have consented.
7. Other third-party services we use
Each provider processes data under its own privacy policy. We share only the data necessary for each service to function.
8. How we share your information
We do not sell personal data for money. We may share personal data with service providers, professional advisers, competent authorities where required by law, or a successor entity in a merger, acquisition, or reorganisation.
9. International data transfers
Some providers are based outside Kenya. Where we transfer personal data internationally, we rely on appropriate safeguards required by applicable law.
10. Data retention
We keep personal data only as long as necessary for the purposes described here or as required by law. Aggregated or anonymised data may be kept longer.
11. Your rights
11.1 Kenya Data Protection Act, 2019
You may access, rectify, erase, object to, restrict, or request portability of your data, and may complain to the ODPC.
11.2 GDPR
EEA and UK users have rights of access, rectification, erasure, restriction, portability, objection, and withdrawal of consent.
11.3 CCPA/CPRA
California residents may request disclosure, deletion, correction, and opt out of sale or sharing for cross-context behavioural advertising.
12. Data security
We use appropriate technical and organisational measures, including HTTPS, access controls, and reputable infrastructure and payment providers.
13. Children privacy
The Site is intended for users aged 18 and over. We do not knowingly collect personal data from children.
14. Third-party links and content
This policy does not apply to third-party websites, marketplaces, financial products, affiliate links, or sponsored links that may appear on the Site.
15. Changes to this policy
We may update this policy from time to time and will update the version and effective date when material changes are made.
16. Contact us
- Serrari Limited
- Email: support@serrarigroup.com
- Address: No. 3 Ridgeways Palms, Ridgeways Lane, P.O. Box 73188-00200, Nairobi, Kenya
- Telephone: +254 713 600 713